Flagship Experiences
CSS Executive Forum (In-Person – Invite-Only)
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What to Expect:
Panels, roundtables, demos, and networking over half-day experiences.
📍 Held in cities like San Francisco, Chicago, Amsterdam, London, and Singapore.
Executive Roundtables
Focused peer sessions diving into high-impact topics—AI adoption, team design, monetization, and more.
Small groups. Honest dialogue. Curated by role or industry.
AI Innovation Workshops
Hands-on, gamified workshops where support and success leaders co-create real-world AI use cases—fueled by creativity, community, and impact.
Explore the Format→Intimate gatherings of senior CSS and CX leaders focused on strategic conversations, peer learning, and actionable insights.
Virtual Engagements
Stay ahead with our strategic AI collaborations. Recent studies, such as Gainsight's 2024 report, indicate that over 50% of customer success organizations are integrating AI to boost productivity and personalize customer experiences.
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CCO Online
A digital fireside series with Customer Success and Experience executives sharing their journeys, playbooks, and bold ideas. Live and interactive, with recordings available on-demand.
CSS Next
Explore what’s ahead for CSS—from org design and AI, to new KPIs and leadership models. Sharp insights. Short formats. Forward-looking.
CS4Cyber
A dedicated community for CSS leaders in cybersecurity, addressing challenges across the breach lifecycle: pre-breach, in-breach, and post-breach. Focused content. Trusted space. Shared learning.
Explore virtual events →Become an Insider
Tap into Collective Intelligence
Our newsletter delivers high-level strategic analyses, exclusive insights from fellow executives within our community, and early access to resources designed to drive organizational impact and customer loyalty.
Strategic Services & Support
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Access a wealth of resources through our Customer Success Forum. From comprehensive guides to the latest industry reports, stay informed and equipped to navigate the evolving landscape of the customer success community.
Resources Include
Peer Advisory Access
Tap into our expert network for:
Thought Leadership & Speaking Opportunities
We amplify your voice. Whether you’re a CCO, operator, or innovator, SuccessLab offers speaking slots at events, workshops, and digital series.
Event & Community Enablement (For Companies)
Want to host a branded event or co-create a custom community experience? We’ll help design and facilitate programs aligned with your goals.
Partner With Us →Support Team
Community-Driven Assistance
Community Benefits
Peer-to-peer knowledge sharing
Collaborative problem-solving
Continuous learning opportunities
Our community is the backbone of our support system. Engage with a network of professionals who share personal insights, answer your questions, and provide the support you need to thrive in the customer success domain for the coming future.
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